Pawz Ink - Pet Boutique and Pet Grooming Spa

15 Intrepid Street
Berwick, VIC, 3806
(03) 9769 8494

Privacy Policy

Terms Conditions & Privacy


This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of our product (Products) listed on our website (our site) to you. Please read these terms and conditions (Terms) carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Terms.

Privacy Policy

Pawz Ink is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders.

Credit Card Details and Payments

We do not keep a record of your credit card details after your card has been debited. Credit card details are only stored for the processing of payment and will be deleted immediately payment is processed.

All prices are in AUD and include G.S.T

Payment options available:
Credit card: Visa and Mastercard
Direct Deposit Pawz Ink bsb .063 619 account. 106 924 92 Commonwealth Bank of Australia
Cheque and Money Order post to: Pawz Ink
Shop 2/10 Adams Lane Berwick Victoria


Our online payment facility uses the very latest security technologies to ensure that your credit card information is safe at all times. Pawz Ink is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

Product Returns

  1. We will reimburse you for any product delivered to you that is faulty. If you wish to return a product, you must notify us through our email: - we must be notified via email before you return any product.
  1. We will exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within Fourteen (14) days of purchase however we will not provide any refund of such purchase. We are not required to give refunds if you simply change your mind, or make a wrong decision. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk. Please note there are no returns on products that have been worn or used.

Any Questions?

If you have any questions, please contact us at


At Pawz Ink we deliver Australia Wide using Australia Post.  All orders over $60.00 receive FREE POSTAGE AND DELIVERY. (some States and Suburbs maybe excluded)

At Pawz Ink we endeavour to have all goods in stock dispatched within 1-2 business days from the time you place your order. 
If paying by cheque or money order goods will not be dispatched until funds have been cleared.
All orders are delivered through Australia Post and must be signed for on receipt of delivery. If goods cannot be signed for at the specified delivery address, they will then be delivered to the nearest Australia Post Office for pick up.

Pawz Ink are in no way held responsible for parcels once they are in the hands of our courier partners.


Pawz Ink provides a 12 months warranty on all products sold, unless stated otherwise (excluding consumables).


By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old; and
  • you are resident in Australia.


If you require any more information, or you have any questions about anything, please email us anytime on &we will do our very best to help you.

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Berwick (03) 9769 8494